Effective from publication on 13 September 2026. Policy history and previous versions. The terms agreed when you placed your order remain relevant to that order. Later changes do not retrospectively reduce contractual or statutory rights. Mandatory consumer rights always prevail.

Free delivery in 6–8 weeks

We provide free delivery throughout Europe, including the United Kingdom. Delivery takes 6–8 weeks. We contact you to arrange a suitable delivery appointment. Any individually agreed delivery arrangement is confirmed in writing before the order is placed.

Delivery arrangements

The delivery and assembly services expressly included on your product page or in your accepted quotation form part of your order. Please tell us about stairs, lifts, narrow access and other access restrictions so we can plan safe delivery. Optional additional services and any associated charges must be expressly agreed in advance.

Photographs before dispatch

Marble and travertine naturally vary in tone, veining and texture. Photographs illustrate the stone's characteristics; each piece has its own pattern. Variations consistent with the agreed stone type, finish, description and any expressly agreed characteristics are not, by themselves, defects. This does not excuse damage, the wrong material or finish, or a material departure from the contract. Before dispatch, we provide photographs of your piece for confirmation of its appearance. This confirmation does not waive your statutory withdrawal or faulty-goods rights, or turn a standard catalogue product into a personalised product. Photographs and your confirmation form part of the record of what was agreed.

Delays and delivery

We will contact you if a delay occurs. Your statutory rights to require delivery or end the contract where the legal conditions are met remain unaffected. Where we arrange transport, the risk of loss or damage remains with us until you or your nominated recipient take physical possession, subject to applicable statutory exceptions. Signing the delivery record does not waive rights concerning damage or defects.

Returns

We arrange free collection for eligible returns. See our Refund policy for withdrawal periods, personalised products and refunds.

Contact

Rothwell & Hughes B.V., trading as Bronte & Buell. KVK 42119340. Registered address: Herengracht 420, 1017 BZ Amsterdam, Netherlands. Email: support@brontebuell.com. WhatsApp: +31 6 1365 8735.